Terms & Conditions

Refund & Cancellation Policy

We are committed to providing top-notch travel products and services at Pinoy Tourism. Please ensure that your refund requests are complete. To begin the process, kindly scan the QR code below and fill out the refund form.

The policy is described as follows.

1. UAE Visa:
    1.1. All posted UAE visa applications are non-refundable.
    1.2. Corrections after 24 hours of order delivery are non-refundable.
    1.3. Unutilized visas are non-refundable.
2. Air Ticket
    2.1. Refund/rebooking/cancellation subject to airline terms.
    2.2. Modification charges will be applicable as per airline terms and will not be refunded.
    2.3. Air ticket modification charges are non-refundable.
    2.4. Refund penalties are your responsibility.
3. Holidays (In-Bound/Out-Bound):
    3.1. No refunds for rejected visas.
    3.2. No credit/refund for non-rebookable services/hotels.
    3.3. Hotel booking refunds based on partner/service provider returns.
4. Transfers and Transportation:
    4.1. No refunds for cancellations received within 24 hours of service execution for transfers and transportation services.
    4.2. 50% cancellation penalty applied if the request is received 24 hours or more prior to service execution

General Guidelines:
  Additionally, the refund policy includes (but not limited to) the below mentioned general guidelines.
    ● Modification, cancellation, and refund requests require written notification from you.
    ● Transfers transactions are valid for the original passenger and payor only.
    ● Refunds are processed back to the original payor or passenger.
    ● Refund amounts returned using the original payment method.
    ● You are responsible for any incurred processing charges.
    ● All Refunds will be processed within 72 to 96 business hours upon confirmation from the relevant departments.
    ● A 10% refund fee is applicable to all eligible refunds, excluding cases of natural disasters.
    ● Claim refunds within 12 months of confirmation, or they will be forfeited.
    ● The refund policy is subject to modification without prior notice.
  ** For any questions or concerns, please contact us at [email protected]. Thank you for your cooperation.


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