Terms and Conditions

The policy is described as follows.

1. UAE Visa:
    1.1. All posted UAE visa applications are non-refundable.
    1.2. Corrections after 24 hours of order delivery are non-refundable.
    1.3. Unutilized visas are non-refundable.
2. Air Ticket
    2.1. Refund/rebooking/cancellation subject to airline terms.
    2.2. Modification charges will be applicable as per airline terms and will not be refunded.
    2.3. Air ticket modification charges are non-refundable.
    2.4. Refund penalties are your responsibility.
3. Holidays (In-Bound/Out-Bound):
    3.1. No refunds for rejected visas.
    3.2. No credit/refund for non-rebookable services/hotels.
    3.3. Hotel booking refunds based on partner/service provider returns.
4. Transfers and Transportation:
    4.1. No refunds for cancellations received within 24 hours of service execution for transfers and transportation services.
    4.2. 50% cancellation penalty applied if the request is received 24 hours or more prior to service execution

General Guidelines:
  Additionally, the refund policy includes (but not limited to) the below mentioned general guidelines.
    ● Modification, cancellation, and refund requests require written notification from you.
    ● Transfers transactions are valid for the original passenger and payor only.
    ● Refunds are processed back to the original payor or passenger.
    ● Refund amounts returned using the original payment method.
    ● You are responsible for any incurred processing charges.
    ● All Refunds will be processed within 72 to 96 business hours upon confirmation from the relevant departments.
    ● A 10% refund fee is applicable to all eligible refunds, excluding cases of natural disasters.
    ● Claim refunds within 12 months of confirmation, or they will be forfeited.
    ● The refund policy is subject to modification without prior notice.
  ** For any questions or concerns, please contact us at [email protected]. Thank you for your cooperation.