1. Introduction
Welcome to Pinoy Tourism. By accessing and using our website, services, or booking tours through our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website or services.
2. Services Provided
Pinoy Tourism offers travel planning, tour bookings, accommodations, and related services worldwide. We provide information on destinations, itineraries, travel packages, and promotional offers. All services are subject to availability and may be modified at our discretion.
3. Booking Process
- Bookings can be made online, via email, or through our customer service hotline.
- Upon booking, you may be required to pay a deposit or full payment, depending on the tour requirements.
- A confirmation will be sent via email once your booking and payment have been successfully processed.
4. Prices and Payment
- Prices listed on the website are in USD (unless otherwise stated) and include applicable taxes unless noted.
- Prices may change due to currency fluctuations, airfare adjustments, or supplier pricing updates.
- Payments may be made by credit card, bank transfer, or other available payment methods.
5. Cancellations, Amendments, and Refunds
- Cancellation terms vary by tour package and are communicated during the booking process.
- Refunds, if applicable, will be issued according to the specific cancellation policy.
- Pinoy Tourism is not responsible for losses caused by cancellations due to natural disasters, political unrest, strikes, epidemics, or other force majeure events.
6. Travel Documentation and Eligibility
- Travelers are responsible for ensuring their passports, visas, permits, and travel insurance are valid for their destinations.
- Pinoy Tourism is not liable for denied entry, fines, or penalties resulting from incomplete or invalid documentation.
- Certain tours may have age, health, or physical requirements. Travelers should review all tour details before booking.
7. Travel Insurance
- We strongly recommend that travelers obtain comprehensive travel insurance covering medical emergencies, cancellations, and personal belongings.
- Travel insurance must be arranged by the traveler prior to departure.
8. Health and Safety
- Travelers must comply with local laws, regulations, and health advisories during travel.
- Pinoy Tourism is not responsible for injury, illness, or accidents occurring during travel or tours.
- Some destinations may require vaccinations or health precautions, which travelers must arrange independently.
9. Limitation of Liability
- Pinoy Tourism acts as an intermediary between travelers and third-party service providers such as airlines, hotels, and tour operators.
- We are not responsible for delays, cancellations, or issues caused by third-party providers.
- Travelers participate in tours at their own risk and should exercise reasonable caution at all times.
10. Intellectual Property
- All website content, including text, logos, images, and promotional materials, is the intellectual property of Pinoy Tourism or its partners.
- Content may not be copied, reproduced, or distributed without written permission.
11. Cancellation Charges
If you cancel your reservation after Pinoy Tourism has sent you an invoice or receipt, you must pay a cancellation fee equal to 15% of the total amount of the reservation, regardless of whether or not you have used the service.
How to Cancel a Booking
To request a cancellation:
- Contact your Pinoy Tourism agent.
- Send an email to [email protected].
- Attach the invoice or receipt issued by Pinoy Tourism.
- Mention the reason for your cancellation request.
Please note that different packages and services may have different cancellation terms. The cancellation policy that applies will depend on the service you booked.
For questions about cancellations, please contact us at:
12. Refund Requests
- Only the customer whose name is on the invoice/receipt will have their refund processed.
- All invoices and receipts are generated through our system. If you notice any errors on your invoice or receipt, you must notify us within 24 hours of receiving it.
13. Non-Refundable Charges
The following charges are non-refundable:
- Service fees
- Handling fees
- Transaction fees
- VAT and applicable taxes
International transaction fees may also apply where applicable and are non-refundable.
14. Refund Processing Time
- If the item or service is already in use or has already been used, it may take 30 to 45 working days from approval of the refund request before the refund will be processed.
- If the original item or service has not already been used, it may take 5 to 7 working days from approval of the refund request before any refunds can be processed to you. We will notify you once your refund has been processed.
15. Third-Party Links
Our website may include links to third-party websites. Pinoy Tourism is not responsible for the content, privacy policies, or practices of these external sites.
16. Changes to Terms and Services
Pinoy Tourism reserves the right to update or modify these Terms and Conditions at any time without prior notice. Updated terms will be posted on the website and take effect immediately.
17. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of our website or services will fall under the exclusive jurisdiction of UAE courts.
18. Contact Information
For questions related to these Terms and Conditions, bookings, or general inquiries, please contact:
Email: [email protected]
Phone: +971 56 505 7175
